CENTER FOR COMPUTATION & TECHNOLOGY

Help for CCT faculty, staff, and students

The CCT IT support team is here to help with computer issues for any of CCT's faculty, staff, or students. We can be reached in any of the following ways:

Phone	+1 225 578 5890
Email:
In Person:	1037 Digital Media Center
AIM Buddy:	Support at CCT

• Help Desk work hours are Monday through Friday, 8:00 AM to 4:30 PM.
• Someone will be available at the Help Desk office during the work hours to answer questions or to put in tickets.

ITS Help Desk

Help for all other departments

If you are not a CCT employee, you are probably looking for the ITS help desk. They can be reached in by any of the following ways:

Phone	+1 225 578 3375 (LSU-DESK)
Email:
Online:	Footprints Incident https://itservice.lsu.edu/MRcgi/MRentrancePage.pl
In Person:	Frey Computing Services Center and Middleton Library Room 141

IT Support Policies and Procedures

IT-support will be responsible for taking in requests for all hardware and software support requests at CCT. IT-support will have four primary queues and the tickets that come in that queue will be distributed to appropriate queues.

The following is the queuing system layout

• 
  • General Support
  • Research Support
  • Software Requests
  • Hardware Requests
  • Purchasing Requests
• 
  • AV Support
  • Access Grid Support
  • Equipment Requests
• 
  • Grid Support
• 
  • Webmaster